Shipping policy

Shipping Policy

Roast-to-Ship Timing Every bag of Mugslurp™ coffee is roasted fresh to order. Orders are typically roasted and shipped within 1–3 business days of purchase. We don't pull from pre-roasted inventory — your order ships when it's at peak freshness, not a moment before.

Estimated Delivery Windows Once your order leaves our roastery, estimated transit time is 3–7 business days. Delivery estimates begin from the date of shipment, not the date of order. Total t from order to doorstep is typically 4–10 business days.

Free U.S. Shipping We offer free standard shipping on all U.S. orders — no minimum required. Free shipping applies to all 50 states.

Carriers We ship via USPS, UPS, and FedEx depending on your location and order size. Once your order ships, you'll receive a tracking number by email.

P.O. Boxes We can ship to P.O. Boxes via USPS. For the fastest delivery, a physical street address is recommended.

Lost or Damaged Orders If your order arrives damaged or appears lost in transit, contact us at support@mugslurpcoffee.com within 7 days of the expected delivery date with your order number and a photo of any damage. We'll make it right with a replacement or full refund.

Incorrect Orders If you received the wrong item, reach out within 7 days of delivery with your order number and a photo. We'll ship the correct order at no cost to you.

Address Changes Please double-check your shipping address before placing your order. We're unable to modify addresses once an order has been roasted and shipped. Mugslurp™ is not responsible for orders delivered to an incorrectly entered address.

Questions? Reach us at support@mugslurpcoffee.com.