Refund policy

 

Our Commitment

Every bag of Mugslurp™ coffee is roasted fresh to order. Because our products are perishable and made specifically for you, we do not accept returns on opened or used coffee bags.

That said, we stand behind every order. If something went wrong, we'll make it right.

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains the wrong items, or has a quality issue, contact us within 7 days of delivery at support@mugslurpcoffee.com with your order number and a photo. We'll review your case and offer a replacement or full refund at our discretion — no restocking fees, no hassle.

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Lost Orders

If your order is marked delivered but never arrived, or tracking shows no movement for 5+ business days, reach out and we'll investigate and resolve it promptly.

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Returns

Due to the perishable nature of fresh-roasted coffee, we are unable to accept returns. All sales are final except in cases of damage, defect, or incorrect orders as described above. Refund eligibility is handled on a case-by-case basis.

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Shipping Information

For details on processing times, delivery windows, and free U.S. shipping, please see our Shipping Policy.

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Questions?

Reach us at support@mugslurpcoffee.com — we typically respond within 1 business day.